Frequently Asked Questions

Got questions? We've got answers! Here are the most common questions our customers ask about our handmade storage solutions.

Product Information

What materials are your products made from?

All our products are handcrafted from premium quality timber, treated with weather-resistant finishes to withstand the British climate. We use robust construction methods to ensure durability and longevity.

Are your products suitable for outdoor use?

Absolutely! All our storage units are specifically designed for outdoor use. They're treated with weather-resistant finishes to protect against rain, snow, and UV exposure. However, like all timber products, they will benefit from occasional re-treatment to maintain their appearance.

What sizes of wheelie bins do your storage units fit?

We offer storage for both standard 240 litre bins and extra deep 360 litre bins. Please check the product description for specific dimensions to ensure the right fit for your bin.

Can I customize my order?

We're happy to discuss custom requirements! Please contact us with your specific needs, and we'll do our best to accommodate your request.

Ordering & Delivery

How long does delivery take?

As each item is handmade to order, please allow time for crafting and delivery. Typical lead times are provided on each product page. We'll keep you updated throughout the process.

Do you deliver to my area?

We deliver throughout the UK. Delivery costs and options will be calculated at checkout based on your location.

How is my order delivered?

Due to the size and weight of our products, they're delivered by courier. We'll provide tracking information once your order is dispatched so you can monitor its progress.

Assembly & Installation

Do your products require assembly?

Yes, your storage unit with arrive flat packed on a pallet and we'll require building. Clear instructions are provided with any items that need assembly, and all necessary fixings are included. Following the instructions the units can be built in a few hours.

How difficult is assembly?

Our products are designed for straightforward assembly with basic tools. Most customers can complete assembly in under an hour with no specialist skills required.

Care & Maintenance

How do I maintain my timber storage unit?

To keep your storage unit looking its best, we recommend treating it annually with a quality wood preservative or outdoor timber treatment. This will help maintain the weather-resistant properties and appearance.

What if my product gets damaged?

Our products are built to last, but if you experience any issues, please contact us. We stand behind the quality of our craftsmanship and will work with you to resolve any problems.

Returns & Warranty

What is your returns policy?

As our products are handmade to order, returns are not accepted, please ensure you've checked all dimensions and specifications before ordering. If there's an issue with your order, please contact us within 7 days of delivery and we'll work to resolve it.

Do you offer a warranty?

We're confident in the quality of our craftsmanship. If you experience any manufacturing defects, please contact us and we'll make it right.

Still Have Questions?

If you can't find the answer you're looking for, please don't hesitate to get in touch. We're here to help and happy to answer any questions about our products or services.

Contact us and we'll get back to you as soon as possible.