Terms & Conditions

Last Updated: October 2025

Please read these Terms and Conditions carefully before using our website or purchasing our products. By placing an order with Ceepeeshandmade, you agree to be bound by these terms.

1. General

These Terms and Conditions govern the sale of products by Ceepeeshandmade ("we", "us", "our") to customers ("you", "your").

Business Name: Ceepeeshandmade
Location: United Kingdom

2. Products

All products are handmade to order
Product images are for illustration purposes and actual products may vary slightly due to the handmade nature
We reserve the right to make minor modifications to products to improve quality
Product dimensions and specifications are provided as accurately as possible

3. Pricing

All prices are in British Pounds (GBP) and include VAT where applicable
Prices are subject to change without notice
The price you pay is the price displayed at the time of order confirmation
Delivery costs are additional and calculated at checkout

4. Orders

All orders are subject to acceptance by us
We reserve the right to refuse any order
Order confirmation will be sent via email
Please check your order confirmation carefully and contact us immediately if there are any errors

5. Payment

Payment is required in full at the time of ordering
We accept payment methods as displayed at checkout
All payments are processed securely through our payment provider
Your payment information is not stored on our servers

6. Lead Times & Delivery

Products are made to order with typical lead times of 2-3 weeks
Lead times are estimates and may vary
We will keep you informed of any delays
Delivery is by courier service to UK addresses
You are responsible for providing accurate delivery information

7. Returns & Refunds

Please refer to our Returns & Refund Policy for detailed information.

Products are made to order and cannot be returned for change of mind
Damaged or defective items will be repaired, replaced, or refunded
You must notify us of any issues within 7 days of delivery

8. Liability

Products must be assembled and installed according to provided instructions
We are not liable for damage caused by improper installation or use
We are not liable for damage caused by extreme weather conditions beyond normal UK weather
Our liability is limited to the purchase price of the product

9. Intellectual Property

All content on this website is owned by Ceepeeshandmade
You may not reproduce, distribute, or use our content without permission
Product designs and images are protected by copyright

10. Customer Responsibilities

Ensure measurements and specifications are correct before ordering
Provide accurate delivery information
Inspect products upon delivery and report any damage immediately
Follow care and maintenance instructions to ensure product longevity

11. Warranty

We guarantee our products are free from manufacturing defects
Natural timber characteristics (grain, knots, colour variation) are not defects
Warranty does not cover damage from misuse, neglect, or lack of maintenance

12. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or material shortages.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated date.

15. Contact

If you have questions about these Terms and Conditions, please contact us.

By placing an order with Ceepeeshandmade, you acknowledge that you have read, understood, and agree to these Terms and Conditions.