Returns & Refund Policy

At Ceepeeshandmade, we take pride in the quality of our handcrafted products. We want you to be completely satisfied with your purchase.

Made to Order Products

All our products are handmade to order specifically for you. This means:

Each item is crafted after you place your order
Products are built to your selected specifications
We begin work on your order immediately after confirmation

Please ensure you've carefully checked all dimensions, specifications, and product details before ordering.

Damaged or Defective Items

If your product arrives damaged or has a manufacturing defect:

Contact us within 7 days of delivery
Provide photos of the damage or defect
Include your order number and description of the issue

We'll work with you to resolve the issue, which may include repair, replacement, or refund depending on the circumstances.

Incorrect Orders

If we've sent you the wrong item or there's an error with your order:

Contact us immediately
We'll arrange collection of the incorrect item
We'll send the correct product or provide a full refund

Change of Mind

Due to the bespoke, made-to-order nature of our products, we cannot accept returns for change of mind. We recommend:

Carefully measuring your space before ordering
Checking product dimensions in the listing
Contacting us with any questions before purchasing
Reviewing product photos and descriptions thoroughly

Custom Orders

Custom or bespoke orders cannot be returned or refunded unless there is a manufacturing defect or error on our part.

Refund Process

If a refund is approved:

Refunds will be processed within 5-7 business days
Refunds will be issued to the original payment method
You'll receive confirmation once the refund is processed

Quality Guarantee

We stand behind the quality of our craftsmanship. If you experience any issues with manufacturing quality or defects, we'll make it right. Our products are built to last, and we're committed to your satisfaction.

Questions About Returns?

If you have any questions about our returns policy or need to discuss a specific situation, please contact us. We're here to help and will work with you to find a fair resolution.